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Shipping and Returns

Shipping

  • Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has been delivered to your nominated address.
  • At times, we may send your items in multiple packages to complete the order.
  • Delivery of our products will take between 5-10 working days for national deliveries i.e. South Africa from the day your cleared funds are applied to your transaction.
  • Deliveries for SADAC Countries may take a further 7 days due to Customs Clearance. Goods will be delivered directly to the customer and delivery date will be as per discussion with customer once the transaction is authorized.
  • No deliveries will be made until the payment has been confirmed by our bank.
  • Delivery costs will vary locally and internationally, and will include the standard insurance offered by the courier. This charge will be made fully aware to the customer before the transaction is processed.
  • In times of greatest market volatility and increased order volume customers may experience delays in processing, packaging and delivery.
  • Undeliverable packages: Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Refunds/Returns Policy

MetCon has a strict no refund policy on items that are bought, excluding that of which are for damaged goods. Goods that are damaged can be returned in their same packaging to MetCon within 10 calendar days of purchasing, including a description of why the item has been returned. If MetCon deems the product to be damaged, they will replace the product with a more suitable one. MetCon by no means offers monetary refunds on unsatisfactory products.

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